Frequently Asked Questions
Shop FAQ
What kinds of products do you have?
I have stickers and sticker sheets with my hand-drawn designs on them! I hope to expand to other products like clothing, prints, digital planning assets, and other stationery in the future.
Where do you ship to?
Right now I only ship to the United States of America and Canada. Thank you for understanding my limitations! If you are eager to get your hands on these nice stickers, let me know through my contact page or on social media which country you would like me to ship to, and I can reassess my shipping policies in the future based on demand!
How much does shipping cost?
Shipping in the United States: shipping costs a flat $6 per order, but orders over $50* ship for free
Shipping to Canada: shipping costs a flat $12 per order, but orders over $65* ship for free
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* to get free shipping the order subtotal must be over this amount, not including shipping or tax.
Shipping is handled by the printing providers, so I have no control over the cost or method of shipping.
When will I receive my order?
All orders are submitted to the print on-demand service within 24 hours of your order, printed just for you, and then shipped directly from the printing facility. This helps to reduce printing waste. However, it does mean that shipping times can vary. In most cases, domestic orders (within the United States) will arrive 5-14 days after you have placed your order. Canadian orders may take longer, around 10-30 days.
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I use multiple printing providers to fulfill different types of stickers, so if your order contains stickers of different types you may receive your order in multiple shipments.
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Please wait the entire estimated shipping time before contacting me about your order. However, if your order does exceed this shipping estimate I would be happy to investigate. If a shipment appears to be lost in the mail or is otherwise unrecoverable, I will work with you to provide a refund or replacement.
Can I return or cancel my order?
The products in my shop are all printed on-demand, which means that they are made special for you when you order and shipped directly from the printing facility. I made this choice to eliminate waste and to allow me to offer a wider variety of products & designs.
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This means that I cannot accept returns--I do not keep inventory and would not be able to resell your returned items, so all sales are final.
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If you want to cancel your order, email me at alyste.creative@gmail.com as soon as possible. Orders are automatically sent to fulfillment each day; if I can cancel your order before that happens, I will do so. If the order has already been sent to fulfillment, unfortunately it cannot be cancelled.
If your order arrives damaged or incomplete, please email me at alyste.creative@gmail.com with a photo of the damage and let me know whether you would like a refund or a replacement product. I will get back to you as soon as possible to resolve the issue.
My order is wrong / damaged / printed incorrectly
I cannot accept returns, but if your order arrives and it is incorrect or has printing defects, please email me at alyste.creative@gmail.com with an image of the damage and a note about whether you would like a refund or a replacement product and I will get back to you as soon as possible.
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You are welcome to keep any damaged or misprinted items to use or dispose of, even if you receive a replacement.
How do you set your prices?
When researching shop options, I determined that printing on-demand would be the best option for my business, but printing on-demand means that my stickers cost more to produce than if I were to order in bulk or print myself.
It also means that I cannot control the shipping costs; Shipping cost is determined by the fulfillment service and if I do not collect that shipping cost appropriately in my shop, the difference will come out of my own pocket. The same goes for sales tax, as appropriate for your state or country. Since my printing providers are registered in US states that have sales tax, I must collect it here when applicable.
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When setting prices, I start with the cost to print as a minimum, I add shipping fees and tax, and then I include a margin to ensure that this shop can pay for its own expenses (hosting, payment processing, domain registration, etc.) and also provide an income for myself as a business owner and artist.
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I have carefully considered my prices and I completely understand if you decide that these stickers are not in your budget. I hope you'll keep me in mind if your situation changes in the future, and, of course, looking at my art here or on Instagram is always free 💖